FAQ

Absolutely not! All of our products are certified cruelty-free by Leaping Bunny. We never test on animals at any stage of production.

Our products are not vegan because they contain beeswax. However, they are completely natural and organic. They are also: chemical-free, dairy-free, gluten-free, GMO-free, nut-free, cruelty-free, USDA Organic, and fragrance-free.

No, our lip balms do not contain SPF. Since SPF requires pharmaceutical approval, we don’t include it in our formulations.

Since each lip balm is made fresh to order, processing typically takes 3–5 business days. Shipping times vary based on your location.

Yes! We offer custom branding and packaging options for special occasions, corporate gifts, or events. Contact us at XXXXXX to discuss your needs.

Since each lip balm is made to order, we do not accept returns or exchanges. That said, your satisfaction matters! If you’re unhappy with your order, contact us at XXXXXX, and we’ll do everything we can to make it right.

First, check with your shipping carrier, local post office, or neighbors—sometimes packages are marked “delivered” early. If you still can’t locate your order, email us at XXXXXX, and we’ll help resolve the issue promptly.

Yes, international shipments may be subject to customs duties, taxes, or fees. These vary by country and are calculated based on your order’s value. Buyers are responsible for paying these fees.